Kindle Dead Screen

kindle help please! really really urgent!?

So I haven’t used my Kindle in a few days & I’m 80% sure the battery isn’t dead. So when I went to unlock it, the screen like half loaded & froze. I tried the trouble starting tips amazon gives you but it hasn’t worked. This is a pic of what it looks like:

Please help me!! thanks so much!
I called them & the Rep asked if I knew of any water or pressure damage & I honestly said not that I know of. He said they’ll send me a replacement. Will I have to send the broken Kindle back? What if there is water/pressure damage?

They’ll take your word that there was no damage, if they offered to send you a replacement for free they can’t charge you after the fact. You will have to send the first back, they should have given you a link to print off a return slip so that you’re not charged for it.

Dead eInk screen, kindle 3

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