Kindle Reset

My Kindle screen is frozen, but the Kindle isn’t…?

The screen on my Kindle is frozen up, but the Kindle itself still works. I can plug it into my computer and it still recognizes, but the picture on the Kindle screen just stays the same. I’ve tried to reset it, but that didn’t work. Please help!!

Kindle screen frozen or Kindle unresponsive.

Possible cause:

Low battery charge.

Unplug Kindle from power adapter or computer.

Slide and release the power button. The LED light that surrounds the power button will display green for two seconds.

Shut down Kindle by sliding and holding the power button for five seconds. The LED light will blink three times. Wait for the screen to go blank, then release the power button.

Turn on the Kindle by sliding and releasing the power button.

If Kindle is still not working, you can perform a hard reset by sliding and holding the power button for 15 seconds.

If Kindle is still unresponsive, try charging Kindle before trying to restart the device once again.

Make sure you have the latest software version available installed on your Kindle. The latest version is available here: www.amazon.com/kindlesoftwareupdates
If you continue to experience problems, please contact us.

kindle hw reset

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